diva168Privacy Policy
This page describes what we collect when you use diva168 and how we keep that data protected. When you create an account, deposit funds, or engage with our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, or esports offerings, we gather information necessary for account verification, payment processing, and fraud prevention. Our commitment is to handle your data securely and transparently, using it only for purposes aligned with your account activity and regulatory compliance.
We recognize that your privacy matters. Our diva168 platform does not sell or share your personal information with third parties for marketing purposes. We may share data with payment processors, compliance partners, and legal authorities only when required by law or to prevent fraud. We store your information on secure servers and limit access to staff members with legitimate business needs.
Our privacy practices align with applicable data-protection regulations in jurisdictions where we operate. If you have questions about how we handle your data, contact our support team through your account Help section. We respond to privacy inquiries within five business days.
What Data We Collect on Your diva168 Account
We collect your email address, phone number, and full legal name when you create a diva168 account. We also gather your date of birth, address, and government-issued identification number (national ID card, passport, or equivalent) as part of our identity-verification process. This information is mandatory for account activation and compliance with anti-money-laundering regulations.
We collect transaction data when you use diva168. Each deposit, withdrawal, wager, and settlement is logged with timestamp, amount, payment method, market category (slots, live dealer, sportsbook, esports), and outcome. This transaction history is retained for your account lifetime and used for account reconciliation, dispute resolution, and regulatory audit trails.
We collect technical information about your device and connection. When you access diva168, we record your IP address, browser type, operating system, and login timestamps. We use this information to detect unauthorized access, prevent fraud, and troubleshoot technical issues. We may also store cookies on your device to remember your preferences and maintain your login session across browsing sessions.
We collect payment-method information when you register a funding source. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we tokenize your account details so we do not store full credentials on our servers. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we retain your registered account information only as necessary for withdrawal processing. We do not store complete bank account numbers or card details — our payment processors handle raw credential storage and are bound by strict confidentiality agreements.
How We Use Your Data and Our diva168 Privacy Commitments
We use your data primarily to manage your diva168 account. We verify your identity, process your deposits and withdrawals, settle your transactions, and investigate disputes using the information you provide. We do not use your data to market third-party products or to create user profiles for sale to advertisers.
We use your data to prevent fraud and money laundering. Our diva168 compliance team monitors your account for suspicious patterns — unusual deposit amounts, rapid consecutive withdrawals, login attempts from new locations — and may flag transactions for manual review. We may request additional documentation to verify the source of your funds or the legitimacy of large withdrawals. These requests are standard practice and designed to protect both you and our platform.
We share limited data with our payment processors and compliance partners. These third parties have signed confidentiality agreements and may use your data only for specific functions (payment authorization, identity verification, fraud detection). We do not authorize them to use your information for other purposes. During holiday periods like Idul Fitri, Idul Adha, Imlek, or Nyepi, when our compliance team may operate with reduced staffing, we may delay verification requests; you will be notified of any delays through your account notifications.
Your data on diva168
- We collect email, phone, full name, date of birth, address, and government ID for account verification
- We log all deposits, withdrawals, wagers, and settlements for account reconciliation and compliance
- We record device information (IP address, browser, OS, login timestamps) for security and fraud prevention
- We do not sell or share your data with third parties for marketing purposes
- We retain your data for your account lifetime; post-closure retention complies with regulatory requirements
We may disclose your information if required by law or court order. If a regulatory authority, law-enforcement agency, or government body requests your data, we comply with legal processes. We may also disclose information to protect our legal rights or the security of our platform. We will notify you of data disclosure whenever legally permissible.
We use your data to communicate with you about your diva168 account. We send you account notifications (deposit confirmations, withdrawal status, tournament results), security alerts (login attempts, password changes), and compliance requests (identity re-verification, document updates). You may opt out of promotional communications through your account preferences, but you cannot opt out of transactional or security notifications.
Our diva168 Data Security and Your Rights
We employ industry-standard security measures to protect your data. Our servers use encryption (HTTPS) for all communications between your device and our platform. Your personal information is stored in isolated databases with restricted access. We do not store payment credentials directly — our tokenization system ensures only reference identifiers are retained on our servers. Our servers may sit outside your jurisdiction; by using diva168, you acknowledge that data may be processed and stored internationally.
We conduct regular security audits and maintain incident-response procedures. If we discover a data breach or unauthorized access, we notify affected users through registered email and account notifications within three business days of discovery. Our security team works with payment processors and compliance authorities to investigate and remediate breaches.
You have rights regarding your data under applicable privacy law. You may request a copy of all personal information we hold about you; we provide this within ten business days of your request. You may request correction of inaccurate information or deletion of your account data (subject to retention requirements for regulatory compliance). Contact our support team through your account Help section to exercise these rights. We may require identity verification before fulfilling requests.
We update this privacy policy from time to time. Changes become effective when posted to our diva168 website. Continued use of our platform after policy updates constitutes acceptance of revised terms. We notify you of material changes through your registered email or account dashboard. Your account activity across Jakarta, Surabaya, Bandung, Medan, and Semarang is protected under these same privacy commitments regardless of your location within our service jurisdictions.